Why does my order status show “Payment pending?”
Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if the payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt your payment.
Unable to reattempt payment or didn't get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service instead.
Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please contact us at firstname.lastname@example.org