How Do I Refund and Return My Purchases?
Aromatic Global will offer a refund on unopened items returned to us within 14 days of receipt provided they are in their original resalable condition. Simply return the item(s) to Aromatic Global in their original condition within 14 days of receipt following our returns procedure.
To return any items to Aromatic Global, please, follow these steps:
1) Inform Aromatic Global of the Return
2) Return Items
If your return is accepted, we’ll contact you and inform you on how and where to send your package. Please ensure the items is wrap securely in the same or similar protective packaging in which you received them.
3) Inspection and Refund
All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
Sales items or Samples cannot be returned.
Please note that delivery charges or gift wrapping services are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
Aromatic Global reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.
Damaged or Wrong Items
We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact our customer service team as soon as possible by email at firstname.lastname@example.org Damages, defects, missing items or any errors not reported within 14 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.