What happens if I receive a wrong/ damaged / defective product?
Please inspect your products for any damage or defects upon shipment arrival. Should there be a product damage / defect, please contact us immediately at firstname.lastname@example.org. Please provide below details for quicker reply
- the order number
- clear photos of the products
- your phone number.
- To ensure prompt resolution, please keep the original shipping package and the damaged / defective product for inspection. Upon acknowledgement and confirmation from our end, we will provide you instructions for returning the damaged / defective product to us at our expense, and any replacement for a damaged or defective product will be shipped to you free of charge.
Send your item to: 190 Woodlands Industrial Park E5 #06-10 Woodlands Bizhub Singapore 757516
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.